iTouch Reporting Systems Ltd (“iTouch Systems”, “us”, “we” or “our”) has always cared a great deal about privacy and respecting our customers. Protecting the data of our customers is of the highest importance to us, and we go to great lengths to make sure we keep it safe. We take your trust and right to privacy seriously and work to keep your digital footprint small and manageable.
Why do we process personal data?
We need to process some of your personal data in order to provide our products and services to you. Personal data is any data that describes you, and is linkable to you as a person, for example, your email address.
We may process your personal data for the following reasons:
1. The registration of purchased products and services
2. Providing support when you require it
3. Processing your orders
4. Managing and administering your account
5. Verifying your identity
6. Improving and developing our products and services
What data is processed?
We may collect your data when you enquire about or purchase any of our products or services, request technical support, or submit a job application.
The type of information that we may collect includes:
1. Your IP address
2. Your email address
3. Your name/postal address
4. Telephone number
5. Bank details
6. Browser type and version
7. Operating system
8. Product descriptions/serial numbers
When will we disclose your information to others?
We will only share your data with a third party in order for us to deliver our products and services to you, or when required to do so by law.
For example, we would need to share your name, address and phone number with our courier company when we are asking them to deliver a product to you.
How long do we keep your information?
The length of time we keep your data will depend on the reason for which it was collected in the first place, however we will never store your data for longer than is needed.
We retain product and customer registration data indefinitely for the purposes of providing support and safeguarding your investment.
We will securely erase any sensitive data, such as bank details, within 12 months of that data becoming irrelevant or invalid.
Any data collected when you enquire about our products and services will be securely erased within 12 months of that data becoming irrelevant or invalid, or sooner if you invoke your right to be forgotten.
Access to your Information
At any time you can request the details or a copy of the personal information we hold about you. Please email: email@example.com or write to: Customer Privacy Officer, iTouch Systems, Pendle House, Blackburn Road, Rising Bridge, Accrington Lancashire, BB5 2SB.
To provide you with this information, we will need to be able to validate your identity beyond any doubt.
Information Commissioner's Office
Phone: 0303 123 1113
Monitoring and or recording of all your Communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to ensure effective systems operation, dispute resolution and in order to prevent or detect crime.