iTouch Systems COVID-19 Statement & Actions

The global spread of COVID-19 has affected everyone, and as a people first business, we feel a deep sense of duty to do everything we can to help humanity beat this invisible threat. 

 

We’re busy analysing every element of our operation for effectiveness towards this goal, and we’ll adapt and invest wherever necessary to achieve it. 

 

This is an ongoing long-term process that will evolve as we learn. We’ll regularly update this page to keep you informed of our efforts, but please also feel free to contact us with any questions you may have.

 

Whatever your relationship with our business, no matter how we interact, please be assured that your health and safety is our number one priority.

 

 

GENERAL ENQUIRIES

Call : 01706 577 710

Email : support@itouch-systems.co.uk

SUPPORT

Call : 01706 577 711

Email : support@itouch-systems.co.uk

ACCOUNTS

Call : 01706 577 713

Email : accounts@itouch-systems.co.uk

SALES ENQUIRIES

Call : 01706 577 712

Email : enquiries@itouch-systems.co.uk

Key Measures Implemented: 

 

  • We have implemented a work from home strategy wherever possible
     

  • We have utilised the additional space created by our work from home strategy, to meet or exceed the recommended 2m social distancing guidelines
     

  • We have suspended all non essential business travel
     

  • We have implemented a comprehensive cleaning and sanitisation strategy, above and over our normal operating practices
     

  • We have suspended all non essential guest access to our premises
     

  • We are conducting meetings via video conferencing facilities wherever possible
     

  • We have implemented a contact free drop off and collection zone at our premises
     

  • We have adapted and strengthened our business continuity plan, and continue to monitor all policies and strategies for appropriateness and effectiveness

Service Status:

 

Workshop / Repairs - Fully Operational, although we are asking all of our customers to consider whether it’s necessary to bring equipment in for repair rather than having it collected by courier. If you do need to bring it in, you’re still welcome to do so, but please observe the signed instructions before entering the contact free drop off and collection zone.

 

Spares / Accessories - Fully Operational

 

New Product Sales - Fully Operational

 

Technical Support - Fully Operational, although we are asking for your understanding and patience if you hear family members in the background whilst some calls are being handled from home.

 

In Person Demonstrations - Medium Impact

We’re conducting product demonstrations via video conferencing solutions wherever possible. If this doesn’t meet your needs, please contact us to discuss other ways we can provide a product demonstration safely.

In Person Training - Medium Impact 

We’re conducting product training via video conferencing solutions wherever possible. If this doesn’t meet your needs, please contact us to discuss other ways we can provide product training safely.

iTouch Live Services - Fully Operational
 

 



This is our most up to date COVID-19 Statement, If you would like to see our initial measures please Click Here

Do you have any questions or want to know more?

Email or call today to find out how our range of innovative solutions could work for your business.

01706 577 710

iTouch Reporting Systems Ltd  |  Pendle House  |  Blackburn Road  |  Rising Bridge  |  Accrington  |  BB5 2AJ  UK